San Francisco Professional Events List

Refresh:IT ~ Redefining the Employee & Customer Experience

Apr 06, 2017 - 03:00 PM
The Village
969, Market St

San Francisco,
ZIP: 94103

Technology has had a powerful impact on the transformation of the workplace, resulting in a fundamental change in the employee and customer experience. With quality service delivery and customer satisfaction key priorities for organizations, the IT department has moved from a dark, quiet back-end department to potentially one of the most critical, visible, and impactful groups within your organization.

As optimizing the user experience for your employees becomes as crucial as it is for customers, are you and your team ready to adapt and drive the change to lead the way in your organization’s transition to a digital business?

Registration starts at 3:00, Content begins at 3:30. We hope to see you there!

Key themes:

  • Leading and impacting digital transformation within organizations

  • Taking IT service management (ITSM) beyond tech to HR, finance, legal, and facilities

  • Hiring and training right to build a team and culture that embraces IT’s new role

  • The future of ITSM with the rise of AI, ML, and IoT

  • Innovating in the IT department and meeting acute demands of consumerization



3.00 pm


3.30 pm
Welcome keynote 

Speaker: Dilawar Syed

3.45 pm
Transforming the internal user experience and meeting the demands of consumerization 

Speaker : Roy Atkinson

4.30 pm
Future of service management with the rise of AI, ML, and IoT 

Panelists: Prasad Ramakrishnan, Ravindra Sunku, Kelli May

5.15 pm


5.30 pm
Speaking IT and business: Aligning your IT team to lead the digital shift 


6.00 pm
Embracing cloud and collaboration in the workplace 


6.30 pm
Delivering value to customers through service management 

Speaker: Venkat Balasubramanian

7.00 pm
Dinner, drinks, and networking

Speaker Details

Roy Atkinson - Support and Service Industry Analyst, Writer, Speaker

Prasad Ramakrishnan - CIO, Veeva Systems

Ravindra Sunku - Director of IT, Stitch Fix

Kellie May - Manager of Technology Services, MHM Services

Event Categories
Keywords: fun, arts, business , culture, Finance , Fun , Management , race, technology , training


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