San Francisco Professional Events List


Opentalk Summit 2017


Date
Apr 25, 2017 - 08:00 AM - Apr 26, 05:00 PM
Link to Website
Organizer
Talkdesk
Venue
The Regency Center
Location
1290, Sutter St

San Francisco,
CA,
USA,
ZIP: 94109
Phone: 415-673-5716

Opentalk is a revolutionary event designed to discuss and reshape current trends in customer communication. The show brings together employees from different functions of customer experience who believe in real-time communication as the only way to provide superior customer experience.

Opentalk is designed to foster conversations among business leaders and contact center agents who find themselves managing evolving customer expectations. This year’s interactive show will focus on today’s most pressing customer service topics: the use of bots, omnichannel vs. multichannel support, improving CSAT and driving revenue through customer loyalty. Join us at Opentalk 2017 to add your voice to the conversation.

 

Tickets


 TUE, APR 25, 2017, 8:00 AM – WED, APR 26, 2017, 11:00 PM
  • General Admission Pass

    $899.00
    Sales end on April 25 | Hide Details

    Access to the main conference and all its impressive sessions.


    VIP Pass
  • $1,149.00
    Sales end on April 25 | Access to the conference, exclusive lounges & experiences. Access to VIP events surrounding Opentalk Summit.

     
  • Sales Track Pass

    $399.00
    Sales end on April 25 |

    Access to all Sales Track sessions (half-day)

 


Agenda


Opentalk Schedule

April 25

8:00 AM

Doors Open & Breakfast

9:00 AM

Welcome to Opentalk Summit 2017
“Where We’ve Been and Where We Are Going”

Tiago Paiva

Founder & CEO,
Talkdesk

Gadi Shamia

COO, Talkdesk

10:20 AM

Coffee Break

10:35 AM

Keynote: When to Tell the Customer What They Need

Scott Kennedy

President, Financial
and Retail Services,
Target

11:00 AM

Retail Customer Support: Big Box vs. Mailbox

11:40 AM

There’s an App for That: Supporting an On-Demand Economy

12:15 PM

Lunch Break

1:30 PM

Keynote: Turning Big Data into Big Decisions

Tomasz Tunguz

Partner, Redpoint

2:00 PM

Separating the Numbers from the Noise

2:40 PM

Taking a Hands-on Approach to Agent Training

3:15 PM

Maintaining Customer Standards Through Growth

3:45 PM

Keynote: Giving Support a Seat at the Design Table

Steve Johnson

VP, Design, Netflix

4:10 PM

Empowering Customers by Design

4:45 PM

Expo / Happy Hour


Opentalk Schedule

April 25

8:00 AM

Doors Open & Breakfast

9:00 AM

Welcome to Opentalk Summit 2017
“Where We’ve Been and Where We Are Going”

Tiago Paiva

Founder & CEO,
Talkdesk

Gadi Shamia

COO, Talkdesk

10:20 AM

Coffee Break

10:35 AM

Keynote: When to Tell the Customer What They Need

Scott Kennedy

President, Financial
and Retail Services,
Target

11:00 AM

Retail Customer Support: Big Box vs. Mailbox

11:40 AM

There’s an App for That: Supporting an On-Demand Economy

12:15 PM

Lunch Break

1:30 PM

Keynote: Turning Big Data into Big Decisions

Tomasz Tunguz

Partner, Redpoint

2:00 PM

Separating the Numbers from the Noise

2:40 PM

Taking a Hands-on Approach to Agent Training

3:15 PM

Maintaining Customer Standards Through Growth

3:45 PM

Keynote: Giving Support a Seat at the Design Table

Steve Johnson

VP, Design, Netflix

4:10 PM

Empowering Customers by Design

4:45 PM

Expo / Happy Hour


VIEW MORE

April 26

8:00 AM

Doors Open & Breakfast

9:00 AM

Keynote: The Future of Customer Service: Evolution of Technology

Mike Milburn

GM & SVP, Service Cloud, Salesforce

9:35 AM

Coffee Break

9:55 AM

Keynote: Building Tomorrow’s Tech Stack for Superior CS

10:30 AM

Gartner Keynote

11:00 AM

Disruptors: Creating New Solutions for Old Problems

11:40 AM

Slack Keynote

Ali Rayl

Director, Customer Experience, Slack

12:15 PM

Lunch Break

1:30 PM

Establishing and Securing Customer Trust

2:00 PM

Intelligent Customer Service for Intelligent Technology

2:35 PM

Panel: Healthcare

3:15 PM

Keynote: Twilio

Jeff Lawson

CEO, Twilio

3:45 PM

Agent Productivity

4:15 PM

Closing Keynote

4:45 PM

Expo / Happy Hour

 

Sales Half Day (April 26)

1:30 PM

Inbound Sales: When Opportunity Rings, Pick Up

2:00 PM

How to Become a Million-Dollar Rep

2:35 PM

The Customer Journey Begins with The First Cold Call

3:15 PM

Why Power Dialers are Broken and How to Fix Them

3:45 PM

Service as a Revenue Machine


Event Categories
Keywords: fun, access , business , communication , conference , design , Fun , functions, managing, sho




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