San Francisco Professional Events List

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Mar 09, 2017 - 09:00 AM - Mar 10, 05:00 PM
American Management Association
AMA San Francisco Center
55, 4th St San Francisco Marriott Marquis Level 2

San Francisco,
ZIP: 94103

Manage expanding workloads, constantly shifting priorities and increasing demands

Are you facing piles on your desk and frequent interruptions that throw you off track? Are passive responses and burnout contributing to the chaos? Could you be contributing to the chaos as well?

In this seminar, you'll discover tools to plan your day and adjust to shifting demands with greater clarity. You'll practice managing interruptions from your boss, peers and employees and learn how to be professional, strategic and assertive in solving problems despite expanding workloads. You'll leave knowing how to apply the appropriate techniques to alleviate, clarify and eliminate chaos within your control.


How You Will Benefit

  • Reduce, clarify and eliminate chaos within your control
  • Identify, analyze and determine priority of your workday
  • Use a daily action plan to allocate time and energy
  • Remain focused and act more decisively when priorities shift
  • Become more assertive and strategic in your communication
  • Manage interruptions and conflicts with greater ease
  • Utilize the right tools to balance and manage tough choices

What You Will Cover

Define Chaos within Your Control
  • Identifying sources of workplace chaos
  • Understanding organizational challenges on managers and employees
  • Assessing the impact your decisions have on key stakeholders

Thinking and Decision Making

  • Identifying the real/root cause of a problem or issue
  • Generating multiple, creative ideas quickly
  • Organizing ideas in order to firmly grasp critical components of a problem
  • Applying one identification tool for analysis
  • Tools: fishbone, mind maps, affinity diagrams

Priority Planning

  • SWOT analysis: determining priorities
  • GAP analysis: assessing the current situation vs. the desired outcome
  • Risk analysis: evaluating impact and related risks
  • Priority matrix: using importance and urgency model to determine and validate priorities

Plan Daily Work

  • Daily action plan: allocating time and energy for the most important priorities
  • Time estimate: accurately estimating how long it takes to complete your critical tasks
  • Interruption log: identifying “necessary” vs. “unnecessary” interruptions

Assertive Communication

  • Understanding assertive vs. strategic communication under pressure
  • Responding assertively and strategically when managing shifting priorities, interruptions and conflict
  • Developing an “I” statement to use when provoked or presented with a difficult situation

Action Plan: Identifying and applying one or two tools most applicable to managing your workplace chaos

Extended Seminar Outline

Who Should Attend

Anyone facing shifting priorities, expanding workloads, tight deadlines, organizational restructuring, multiple projects and increased uncertainty.

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.


Also Available as:



  • [2] days
  • [2] days - $1,995 Non Members
  • [2] days - $1,795 AMA Members
  • [2] days - $1,700 GSA


14 CPE / 12 PDU / 1.2 CEU


Event Categories
Keywords: analysis, analyze, assessment , communication , developing, identifying, learn, Learning , managing, professiona


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